how to give access of backlog board to a team member

[Jing Gu]

Hi,

I have created a backlog board for our project, and invited key developers to join the board.

And I receive confirmation from Jira, like this:

And I also see them on my team list. Like this:

But none of them have access. They try to open the link to the backlog board and sees this

This has put our project to a grinding half. We have a tight timeline.

Please help.

Jing

[Trudy Claspill]

Hello @Jing Gu 

What type of project does this concern? You can get project Type information from the Type column on the View All Projects page under the Projects menu.

Have you checked in the Project Settings > Access (or in Project Settings > People) to see that the specified users have been assigned to a Role in the project?

[Jing Gu]

Hi Trudy, thank you for the response. I really appreciate it.

This is how I granted project access in the Project Setting.

You can see they are all on it.

[Jing Gu]

Other team members on this list are seeing exactly the same thing. 

Below is the the screenshot of another user on the list.

Is this a bug?

This is giving a very bad taste to the team.

I am under a lot of pressure to switch to other Agile management platforms which could at least allow team members to access the project board.

[Trudy Claspill]

Thank you for that additional information.

And with that screen image showing "Access" at the top, I can tell you are working with a Team Managed project.

Typically the Email column in the above screen will show the email for the user, but in your image it shows dashes. Did you modify the image or are dashes actually shown in the screen?

Have you confirmed that Rafael is logging in to Atlassian Cloud with the same email that you used to invite them? They can click on their avatar in the upper right corner to confirm the email of their logged in account.

Can you confirm through User Management that the users have been added to a group that is granted user access to the Jira product?

When the user gets the error, have you confirmed that they are using the correct URL? Can you share with us the URL that they are accessing? Obscure the base URL and project key if you wish. I am trying to discern if they are using a URL for viewing an individual issue in the project, or the project board, or something else.

[Jing Gu]

Trudy, thank you so much for the quick response.

Yes, I did blur the image so that my team member's email is not revealed. But he is okay with it now as long as I could solve the problem.

I do not know how to get the profile display like you illustrated above. But see below.

Based on the access record,

And this confirmation I received from Jira prior to his access, I have to think he is logging in using the same email as invited.

I received this confirmation immediately after sending invitation to Rafael.

Please advise.

[Trudy Claspill]

Hello @Jing Gu 

Thank you for that additional information. 

Looking at the user account information you displayed, this is the problem.

By checking that box you have given the user access to manage the access of other users. Notice that check box says in the description "No product access". That checkbox by itself does give the user proper access to the Jira product.

To give the user proper general access to Jira as a normal user you need to check the other box for the User product role. Checking that other box should solve the issue.

You may also want to uncheck the User Access Admin box. With that box checked the user will have access to User Management and be able to add and remove other users for your Jira instance.

[Jing Gu]

Trudy, 

I just made the change and unchecked the user access admin and selected User.

Then I checked by logging in temporarily as the user.

Still can not see the project.

Please advise.

[Trudy Claspill]

While logged in as that user if you pull down the Projects menu and select View All Projects, do you get a page that lists the project the user needs to access?

Assuming that the specified project is in the list, what happens when the user clicks on it?

[Jing Gu]

Trudy, I tried.

When I log in as myself, I see my project.

But when I log in as the developer, then the project can not be seen, even trying to click on the link of the backlog board.

This is the same to every other user.

I think I am ready to give up. Maybe Jira is so overrated that it could not handle the basic team access.

[Jing Gu]

Trudy,

I just checked. No project shows under him.

Do you happen to know what might be the best value among Jira's competitors?

This is a sample of gross incompetence and terrible design. And maybe mis-implementation.

[Trudy Claspill]

Are you saying that when you are logged in as the other user and you go to the View All Projects page, no projects are listed?

The change may take a short amount of time to take affect.

The basic steps of granting access to a project are

1. grant the user proper user access to the product
2. grant the user access to the project
3. confirm the user is able to logon to your site and access your product

It seems like you have completed these steps.

I am sorry you are having a frustrating experience. Since this is a community of users of the Jira products I don't have access to your site and product, so I have to ask lots of questions to try to help you debug the situation.

Since you are using a paid subscription (based on the Product Plan = STANDARD tag on your post), you may want to contact Atlassian Support directly at https://support.atlassian.com/contact/#/

With your permission they can access your Atlassian Cloud Organization, Site, and Product directly to investigate the various settings and configurations, and they may be able to identify the problem more quickly that we can when we are limited to asking questions and waiting for responses.

[Jing Gu]

Trudy, 

This is how I set up my team access. He clearly should have access.

Maybe the conclusion is this platform is so badly designed, this very basic function is simply impossible. 

He and his entire team is flabbergast that team access is so hard or frankly impossible to solve. Their confidence in Jira totally collapsed. 

Any recommendation on Jira alternative is greatly appreciated in advance.

[Jing Gu]

Trudy, correct. 

When I click on All Projects under him when logged in as him, NOTHING shows.

I have submitted 2 tickets so far.

NO RESPONSE.

I am contacting Jira for a refund and cancellation, and we are testing a few other platforms.

[Trudy Claspill]

I am sorry you are having a frustrating experience.

From the information we have exchanged it seems like you have set things up correctly.

The only odd thing I can see in the information that you provided is that there is no email address showing for the users in the Access page.

I have not seen that happen before, so I'm not sure how to diagnose that problem. I am reaching out to other Community Leaders to see if they have additional suggestions.

[Jing Gu]

Trudy, good observation.

And it is odd to me. I have no answer to that.

We are frantically testing other platforms.

Jira's sheer incompetence and blatant disregard to its users stunned our entire team.

Team access management should be the last thing to botch that badly.

And I submitted 2 tickets.

The first is "automatically closed" because it is a "duplicate".

Yeah, right, after no response to users for a prolonged period of time, forcing the user to open a second ticket, the first can be closed due to "duplicate".

This is no longer the Jira I recognize.

[Trudy Claspill]

@Jing Gu 

I have flagged this post to raise it to the attention of Atlassian Team members.

Could you post the issue key for the case you have open with Atlassian support?

[Jing Gu]

Trudy,

Thank you for all the help.

The ticket number is JST-1113070

The Atlassian team seems to be working on it but hours have passed without any progress.

It may be safe to assume that due to their product design, giving team member access to a project is an IMPOSSIBLE task.

[Trudy Claspill]

It is not an impossible task. Many people grant users access to Jira every day.

On the surface it seems like you have done all the right things. It is possible that something has gone wrong with your system, or the project.

One last thing I would suggest is to try creating another project and granting users access to it. If it works in the second project then there may have been some sort of corruption that was specific to the first project.

[Trudy Claspill]

Hello @Jing Gu 

I'm following up on this post of your to find out if Atlassian was able to find the root cause and resolution for your issue?

Is they were, could you share that information with us? It may be beneficial to other people who have a similar problem and search this community.