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i can not contact the support

medjouti
Contributor
October 21, 2022

Hey, when i try to contact the support i dont have any button that leads to the support i can only ask the communitCapture.PNG

1 answer

1 vote
Nic Brough -Adaptavist-
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October 21, 2022

Welcome to the Atlassian Community!

If you fill in your atlassian site URL, and it is not a free or starter subscription, you will be able to get to support directly, rather than be redirected here to the community.

If you have a free or starter subscription, the Community will try to help you if you post a question detailing what you want help with.  That includes the option of asking Atlassian directly if we can't help you.

Bill Sheboy
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 21, 2022

Hi @medjouti -- Welcome to the Atlassian Community!

Adding to Nic's answer...

When you are on a paid license, you must also be at least a site admin to submit a support ticket to Atlassian.  If you have a lower level permission, please work with your site admin to submit the ticket.  Thanks!

Kind regards,
Bill

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