Welcome to the Atlassian Community!
If you fill in your atlassian site URL, and it is not a free or starter subscription, you will be able to get to support directly, rather than be redirected here to the community.
If you have a free or starter subscription, the Community will try to help you if you post a question detailing what you want help with. That includes the option of asking Atlassian directly if we can't help you.
Hi @medjouti -- Welcome to the Atlassian Community!
Adding to Nic's answer...
When you are on a paid license, you must also be at least a site admin to submit a support ticket to Atlassian. If you have a lower level permission, please work with your site admin to submit the ticket. Thanks!
Kind regards,
Bill
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