i cant UN-revoke a customer, how do i do it?

[Aaron Spero]

a customer of mine can't access his jira account and gets the error message "Your access has been revoked" and to contact his administrator (me). I need the steps as an admin, to UN-revoke access of my customer so they can access the portal again. How do i do this?

[Melo]

Hi @Aaron Spero, welcome to the community!

You can follow the steps described on the "Reactive Accounts" sections of the page below

https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/#Reactivate-accounts

Please let me know if that worked.

Cheers,

Melo

[Aaron Spero]

trying now however it looks like a link to license a user, rather than one of our customer or 'Reporter' accounts. the issue is we use jira as a help desk and someone lodging support tickets has been revoked. do those steps apply to my situation?

[Melo]

Yes, that's what you need to check.

• Is his account active?(link provided earlier)
• Is he on your customer list at the selected JSM project?

Let me know if you need further information.

Cheers,

Melo

[Melo]

Hi @Aaron Spero, were you able to "un-revoke" the user access?

Please let me know if you need further help.

Cheers,

Melo