i have a problem i starting-up my JIRA http://localhost:2990/jira

[anas khan]

JIRA had problems starting up

This page is for JIRA administrators. If you're seeing this page, your JIRA administrator is probably working to restore the service.

JIRA encountered the following problems during startup. You need to fix any errors before you start JIRA again.

System plugins failed to start: We haven't been able to start all the required system plugins

We couldn't start the following plugins:

• JIRA Projects Plugin (com.atlassian.jira.jira-projects-plugin)
• Atlassian OAuth Consumer Plugin (com.atlassian.oauth.consumer)
• Atlassian Navigation Links Plugin (com.atlassian.plugins.atlassian-nav-links-plugin)
• Atlassian JIRA - Plugins - OAuth Service Provider SPI (com.atlassian.jira.oauth.serviceprovider)
• Atlassian JIRA - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
• Applinks - Plugin - Core (com.atlassian.applinks.applinks-plugin)
• Atlassian OAuth Service Provider Plugin (com.atlassian.oauth.serviceprovider)
• Embedded Gadgets Plugin (com.atlassian.gadgets.embedded)
• Gadget Directory Plugin (com.atlassian.gadgets.directory)
• Atlassian Plugins - JavaScript libraries (com.atlassian.plugin.jslibs)
• Atlassian JIRA - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
• Atlassian JIRA - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
• Atlassian JIRA - Plugins - File viewer plugin (com.atlassian.jira.jira-fileviewer-plugin)
• Atlassian Pretty URLs Plugin (com.atlassian.prettyurls.atlassian-pretty-urls-plugin)
• Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
• Atlassian OAuth Admin Plugin (com.atlassian.oauth.admin)
• Atlassian REST - Module Types (com.atlassian.plugins.rest.atlassian-rest-module)
• Atlassian JIRA - Plugins - REST Plugin (com.atlassian.jira.rest)
• Opensocial Plugin (com.atlassian.gadgets.opensocial)
• atlassian-servlet-plugin (com.atlassian.web.atlassian-servlet-plugin)
• Atlassian JIRA - Plugins - Look And Feel Logo Upload Plugin (com.atlassian.jira.lookandfeel)
• Gadget Spec Publisher Plugin (com.atlassian.gadgets.publisher)
• Atlassian JIRA - Plugins - OAuth Consumer SPI (com.atlassian.jira.oauth.consumer)
• Atlassian JIRA - Plugins - SAL Plugin (com.atlassian.sal.jira)
• Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard)

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[KellyW]

Hi Anas,

If the issue is related to plugins failed to be loaded during JIRA startup, I would suggest clearing the plugin cache with following steps:

1. Stop JIRA
2. Remove .osgi-plugins and bundled-plugins hidden folders from<JIRA_HOME>\plugins directory (rebuild upon restart)
3. Backup JIRA database with native database tool and run the following SQL query against JIRA database -- DELETE FROM pluginstate;
4. Start JIRA

Regards,
Kelly

[anas khan]

I have tried removing .osgi-plugins and bundled-plugins hidden folders from<JIRA_HOME>\plugins directory but still the same error is occurring.

i am completely new to this so i dont know how to Backup JIRA database with native database tool.

[KellyW]

Hi Anas,

If you are using MS SQL, you can backup the selected database via SQL Server Management Studio. Similarly for other databases, they have their own approach in making a database backup.

Basically, I want to ensure that we keep a copy of JIRA database before we clear the pluginstate database table.

Check the database table (SELECT * from pluginstate) if there are a lot of entries. If not, you can just note down the entries and clear the table according to the suggested steps.

Regards,
Kelly

[anas khan]

I am just trying to develop basic helloWorld add-on.

i am not using any database

[KellyW]

Sounds like you are using the H2 embedded database.

Check out Accessing JIRA's H2 embedded database on how to connect to H2. Run a select command to check out what's in the pluginstate table and remove all the entries from there.

Regards,
Kelly