i want to get a email when critical priority tickets are just 30 min away to violating first respons

[Sachin Guttala]

when critical priority tickets are just away from violating SLA time for first response, i want to get a notification in email , please give a solution for this

[Dirk Ronsmans · Accepted solution]

Hi @Sachin Guttala ,

I'm assuming you are using JSM since you have SLA's.

You can create an Automation rule with the trigger of SLA Breached. In that trigger you can also set an offset (like 30min away from breach) and then as an action to send you an email.

You can find an example rule here:

https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1371668

Just replace the Slack message with the "send email" action