i want to give access to other email domain to create ticket in Jira

[kartheek8134]

Actually we changed to new email server with different domain name ,now we are able to create a comment for existing issues but not able create new ticket in jira by sending an email from new email Id . i want know how to give access to anyone to create ticket by sending an email .

Thanks

[Ravi Sagar _Sparxsys_]

As you said users are able to add comments. It means the mail handler is working. I would first look in the instance to understand if those users are newly created users and then check the group they belong to and finally check what permission schemes.

May be read this page to understand the behaviour of mail handlers: https://confluence.atlassian.com/adminjiraserver073/creating-issues-and-comments-from-email-861253784.html