if user has only service desk license for jira then what user-tier he has to buy add-on

[Ankit]

Jira service desk has agent based licensing but add-ons have user based licensing. So if a user has jira service desk license for 25 agents then what user-tier he must select while buying add-on which is compatible with service desk.

[Christoph Schötz · Accepted solution]

Hi Ankit, JIRA add-ons usually don't differentiate between the different product user tiers - so if you have only 25 JSD agents then the user tier is 25 - if you have in the same instance e.g. 50 JIRA Software users then the add-on tier is 50. You should be able to check this out if you look for new add-ons in JIRA - there should be the correct price listed too.

Hope that helps?

Cheers

Christoph

[Ankit]

Thanks. That's exactly the answer I was looking for.

[Christoph Schötz]

You're welcome :)