issue with forms

[Pedro]

Hi,

I have a issue with the forms; it doenst work properly. when clicking on the form it doesnt bring you to the form most common reactions are: 1. it displays a error 2. it brings you to a older form.

How can i resolve this?

[Trudy Claspill]

Hello @Pedro 

Welcome to the Atlassian community.

In order to help you debug your scenario we need more information.

Your post tags indicate you are using a Free subscription. Is that accurate?

For what type of project did you create the form?

Exactly how are you accessing the form?

Exactly what error message is displayed?

Has the user trying to access the form been granted access to Jira?

What are the details of the form configuration?

[Pedro]

Yes it is free and thank you for replying!!

1. Type of project is a fill out form which you can acces with a link, button or widget.

2. via a link, i have acces through the helpcenter or the service manager

3. they dont have acces to the file. It vary's because some can acces and other dont if they can acces it they have a older version and some have a updated version. What i mean with updated is the date we changed in the title.

4. no acces has been granted because its a form we use to register information of new interns. we use this methode for years now.

5. I dont know how to answer this question, im sorry..