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jira couldn't able to connect to database

Pavan
Contributor
December 12, 2023

Hello team

Jira is not able to connect to postgresql database.

firstly i have alter the password using below command:

Alter user jiradbuser with password ''; 
and then

I have used basic encryption method to encrypt the password , and copied the same password in dbconfig.xml

still the logs i can see 

database password decryption is not performed
password authentication for jiradbuser is failed

jira startup cheks failed

1 answer

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Answer accepted
Sayed Bares _ServiceRocket_
Community Champion
December 13, 2023

@Pavan is Jira able to connect to the DB without the encrypted password? to do the encryption did you follow https://confluence.atlassian.com/jiracore/encrypting-database-password-975040997.html?

Pavan
Contributor
December 18, 2023

thankyou @Sayed Bares _ServiceRocket_ *

 

i have used the basic encryption for my jira

but i missed below config , thats why the connection was not working

<atlassian-password-cipher-provider>com.atlassian.db.config.password.ciphers.base64.Base64Cipher</atlassian-password-cipher-provider> 

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