jira free plan, all channels of space have dissapeared

[gustave risbergs]

our main service desk project(space) no longer has channesl and says it needs Jira service managment supscription.  I went to the main jira site and it says portals are supported under the free plan. Do i have to upgrade to bring the portals back online? or is there some setting to limit the project to bring it back online.  we only have 4 active users of jira.  Customers used the portal/ email channel to submit for support, but both channels are now gone.  Is a help desk / service portal no longer available under the free tier?

[Gor Greyan]

Hi @gustave risbergs

Welcome to the Atlassian Community!

In the free plan, JSM allows up to 3 users. I think the issue is that you have 4 users.

Try to remove one agent-user and see what the result is.

https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/

[gustave risbergs]

I will try that, and see if it works