jira indexing

[Padmasree P]

I have cancelled Jira background reindex and after that I'm getting below error .

the background indexing is greyed out and i tried lockjira and rebuild index. it is also failing

"JIRA is unable to perform a background re-index at this time because the index files are either missing or corrupted."

how do I fix this issue

[Alexey Matveev]

Hello,

Try to follow this KB:

https://confluence.atlassian.com/jirakb/unable-to-rebuild-jira-application-indexes-228623566.html

[Padmasree P]

Hi Alexey,

I tried the steps mentioned in the KB, but still I'm not able to reindex. lock Jira and rebuild index fails and background reindex is greyed out. Please help to fix this issue

[Alexey Matveev]

You should have a look in the atlassian-jira.log file to see with what error the rebuild index fails.