jira integration with other service desk app

[Sergio Palacio]

HI. 

I want to update a ticket created in a service desk application (not atlassian) from Jira.
I think I can use Webhook but I don't know how to update the ticket in the non taltssian application.

do you know if webhook features can help me? or another plugin?


thanks in advance.

[Gaston Valente]

Sergio,

you can use webhooks or an api call to the other app from a listener or post function using some plugin like script runner.

if you need to send a couple of fields a webhook is ok 

[Sergio Palacio]

to update a ticket in an external app. Only I can send the data by PUT method. but the webhooks send the data using POST method.

That is the problem

[Gaston Valente]

Sergio,

Do you try using an Script Listener with Script Runner?

[Sergio Palacio]

No I didn't.
I don´t know how to implement it. 

[Gaston Valente]

Sergio, are you using cloud or server version?

[Sergio Palacio]

server.

[Gaston Valente]

Sergio, sorry for the delay.

Here you can find a lot of samples of groovy scripts calling an external rest service:

https://community.atlassian.com/t5/Answers-Developer-Questions/Calling-REST-Api-from-within-script-runner-post-function-and/qaq-p/555384

https://community.atlassian.com/t5/Answers-Developer-Questions/Making-a-REST-call-using-script-runner/qaq-p/576712

https://community.atlassian.com/t5/Answers-Developer-Questions/Calling-REST-service-from-groovy-script-Encoding-troubles/qaq-p/474914

Hope it helps