jira on demand backup manager not working

[apoorvakiyawat]

Hello Atlassian,

I created an on demand https://rtldummy.atlassian.net instance today 01-Oct-2014 and the backup manager is not working.

Same issue as above

Woah! Something went wrong! Unexpected error during export has occurred

Could someone please look into this ASAP. it is very urgent. I need to take this backup then give it to our clients for a trial run and then wait for around 30 hours or so before we can take another backup. Please please help me in resolving this issue as soon as possible

Many Thanks,
Apoorva

[Nic Brough -Adaptavist-]

You probably want to raise this with https://support.atlassian.com - We're a community of end users, like yourself, not formal support, and we can't help you with system level stuff like this.