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jira reset password email not received

Сухоруков Александр
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March 14, 2022

after moving from cloud to server jira reset password email not received.

Sending test mail in 'outgoing email' works. But reset pasword - no.

Thats what i see at the log

2022-03-15 06:32:00,000+0000 Sending mailitem com.atlassian.jira.mail.UserMailQueueItem@3977668f[event=com.atlassian.jira.event.user.ForgotPasswordEvent@dae7ac9d,subjectKey=template.user.forgotpassword.subject,template=forgotpassword.vm,applicationProperties=com.atlassian.jira.config.properties.ApplicationPropertiesImpl@6323f8e3[propertiesManager=com.atlassian.jira.config.properties.ApplicationPropertiesStore@28106d83],subject=Account password,dateQueued=Tue Mar 15 06:31:25 UTC 2022,timesSent=0,mailThreader=<null>] WARN anonymous Mail Queue Service [c.a.jira.mail.UserMailQueueItem] Mail with subject 'Account password' not sent since user 'null' no longer exists.

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