limit a user to only tickets they've been assigned to or created

[Donna Hennis]

We need to figure out how to limit a user to only tickets they've been assigned to or created. Is this possible? 

[Gregory Van Den Ham]

Hi Donna, indeed so.

You can modify the project permissions scheme.

For instance if you have an HR project and want HR Staff to see all the tickets, but the person who created the ticket to only see their own, do the following to the project permission scheme:

1. Remove Jira-Users from Browse Projects permission and other rights except for Create Issues.  This will allow a user to create an issue in the project but not do much else.

2. Add role Reporter to Browse Projects.  This will allow the person that created the issue to see their issue  (ie.. the person who reported it)

3.  Add the HR Users Group to Browse Projects and the other project roles.   This will allow the HR team to work with the tickets.

4.  Leave Jira Administrators in the administrate projects role so you don't lock your admin team out of working with the project.

You can also do this by applying issue security rights and setting security levels.

For more info on permission schemes.. see documentation.