localhost can't currently handle this request.

[Fabrice Bovy]

Hi,

after having istalled Jira Software 8.7.1 x64 on Windows 2019 Standard edition on port 8085 (8080 is already used), I get an error when trying to access the site on localhost to setup : localhost can't currently handle this request. I made an inbound rule in FW for both port 8085 and 8005.

what can I do ?

[JP _AC Bielefeld Leader_ · Accepted solution]

Hi,

did you check the server.xml for the ip address used for binding the Tomcat server. What is netstat -an printing?

Best

JP

[Fabrice Bovy]

Hi,

here is the server.xml configuration :

netstat -a :

I installed it on another VM without any problem... It just tells that SQL Server 15.00.2000 is not supported. You should migrate to a supported database version.

[JP _AC Bielefeld Leader_]

Hm

IP v6 only...

Please check:

https://confluence.atlassian.com/jirakb/how-to-run-jira-on-a-specific-ip-321847552.html

and

https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-configure-Jira-to-listen-on-ipv4-instead-of-ipv6/qaq-p/1104206

You might want to set:

-Djava.net.preferIPv4Stack=true

in your startup config.

Best

JP

[Fabrice Bovy]

Got it!

thanks.

however, I don’t understand why jira was listening on ipv6 instead of ipv4. Ipv6 is deactivated on the NIC, so why did jira install it on ipv6 ? 

[JP _AC Bielefeld Leader_]

Ask your Windows 2019... It might be not bound to the NIC but as long as you don’t  disable IPv6 completely, it will bind to the local non nic interfaces.

Glad you solved it. Had the same problem ...

Best

JP