Jira is not accessible at client desktop

[Praveen Bhatt]

Hello Jira experts. I have installed JIRA which I can able to access via loclhost:8080 on server but can't access from client desktop.

I have windows 2016 64bit, JIRA version 7.12.1, default inbuilt database, created 3 user.

Do I missing anything?

[Mikael Sandberg]

localhost is the hostname for the machine your are currently on, and cannot be used across a network. You need to use a hostname that can be reached from anywhere on your network. 

[Nic Brough -Adaptavist-]

As a raw test, try the IP address of the server instead of the host name, that eliminates any worries about routing and naming.

[Praveen Bhatt]

Let me clarify that at client desktop I am accessing via server hostname:8080 and server IP address:8080 but it is not working.

I tried ping hostname and IP address but no luck.

When I tried to RDP from client desktop to server, it is working.

My server is at AWS EC2 instance and I am using public IP and [ublic server name.

Do I missing any step in installation or setup of JIRA?

[Nic Brough -Adaptavist-]

Your network is not able to route the incoming connections to the service.

It is probably firewalled on port 8080.  That's nothing to do with the Jira installation, you need to look at the firewall rules and make the server allow incoming connections on that port.

[kiran jonnalagadda]

looks like a network issue try to ping Jira server from client desktop..