mail not received when we have reset user password

[pravin tepan]

we have trying to reset user login password but user has do not received any mail from atlasian.

[Brita Moorus]

Hi, @pravin tepan! 👋

If the user didn’t receive the password reset email, here are a few things you can check:

• Spam or Junk Folder - Sometimes the email ends up there
• Email Domain Blocked - Check if your mail server or firewall is blocking Atlassian emails
• Email Address - Make sure the user's email address is accurate and active.
• Atlassian Email Status Page - You can check if there are any ongoing email delivery issues here: https://status.atlassian.com/ 

If everything looks fine and the email still isn’t received, I’d recommend raising a support ticket with Atlassian here: https://support.atlassian.com/contact/ 

Hope this helps! 😊

[Mihai Schwarz]

Hi @pravin tepan ,

To troubleshoot Jira Cloud password reset email issues, first verify the email address used is correct and associated with an existing Atlassian account.

Check spam/junk folders for the email and ensure emails from @id.atlassian.com are not blocked. For managed accounts, password resets may need to be handled by the single sign-on provider.

If the problem persists, contact Atlassian Support for assistance

Thanks!