manager at an organization

[Kitti Bihari]

Hi, 

Is there any solution to make a "manager" from the customers at an organization ? 

I have an organizaton with 5 customers. All of them send us questions and incidents. 

I would like to mark one of them and give permissions to the customer to see what other customers raised, but at the same time, I don't want the other customers to see eachothers issues at the oranization. 

So, for me now the only way to show it is, to share the issues with the organization, but in this case every member who is in the organization will see every issues. 

Any idea ? 

Thank you 

[Alexey Matveev]

Hello,

Maybe you can add this customer as a participant to the required issues.

[Yogesh Mude]

Hi @Kitti Bihari

I don't want the other customers to see eachothers issues at the oranization.

Just add the reporter in Browse project permission, so that only the reporter can see their own tickets.

[Kitti Bihari]

HI @Yogesh Mude, 

In this case, I guess the customer need licence right ? 

And also, I don't want to let him to browse all projects or all organizations, only that one which is his company.  

[Yogesh Mude]

HI @Kitti Bihari

In this case, I guess the customer need licence right ? 

Not required.

 I don't want to let him to browse all projects or all organizations, only that one which is his company.  

Yes, then create new permission scheme for the project and then associate to the project.

Add the customers to Service Desk Customers role.

[Alexey Matveev]

I guess, the problem is that a user must see tickets of other users in Portal, not Jira. That is why fixing the Browse Issues permission will not help, because in Portal a user can see only his/her own ticket, tickets of the same organization or if the user is a participant.

[Kitti Bihari]

Yes that is right, 

so i guess it is impossible to mark a user as a manager of the organization, with special permissions.