new installation problem

[Nitin Patel]

Hello,

I have problem with existing installation of JIRA software, I have removed it also all folders I have removed and installed it again, but I am getting same problem as  below:

When I browse, it immediately gives error:

http://localhost:8092/JiraLockedError

JIRA Startup Failed

The following plugins are required by JIRA, but have not been started:

• JIRA Projects Plugin (com.atlassian.jira.jira-projects-plugin)
• Atlassian Navigation Links Plugin (com.atlassian.plugins.atlassian-nav-links-plugin)
• Gadget Directory Plugin (com.atlassian.gadgets.directory)
• Atlassian JIRA - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
• Atlassian JIRA - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
• Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
• Atlassian JIRA - Plugins - REST Plugin (com.atlassian.jira.rest)

[SMS]

Nitin,

Can you let us know the error messages in your logs that you're seeing in your Jira Application logs beyond that Startup failed message? It should tell you exactly why the startup is failing so we know what you need to change in your installation.

Regards,

Shannon

[Nitin Patel]

Hi,

I am doing customize setup for new installed jira software, and I have selected SQL database and given my local sql server information into that then after I am getting this error and setup not finished.

I did not understand log file, but I have attached it for your reference, you can view it by below link:

http://template.weblivelink.com/atlassian-jira.txt

[SMS]

Thank you, Nitin!

One, I would recommend following the steps in this article to troubleshoot your issue: 

• Troubleshooting JIRA Startup Failed Error

The article is fairly comprehensive and should cover the issue you're having.

I also noticed that you're using an incorrect collation per this error:

You are using an unsupported mssql collation: SQL_Latin1_General_CP1_CI_AS. This may cause some functionality to not work.

    Please use SQL_Latin1_General_CI_AI or SQL_Latin1_General_CP437_CI_AI as the collation instead.

You want to make sure you have thoroughly followed the article Connecting JIRA applications to SQL Server 2012 or else you will run into many issues.

I hope this helps, but do let us know if you have any questions.

Regards,

Shannon

[SMS]

Nitin,

I saw you raised a new question to continue the same problem, saying you weren't able to raise a support ticket.

The reason is, you have a Starter License, which uses Community as your Support Portal.

I would prefer to continue troubleshooting your issue on one thread, so I will respond to you here.

In my last message, I let you know that you need to recreate your database in MS SQL using the correct collation. If you aren't sure how to do this, then you need to share the article Connecting JIRA applications to SQL Server 2012 with your MS SQL Server Administrator.

It is not recommended you proceed with setup until the database has been created following those exact instructions. If you proceed without doing so, you will continue to have issues.

If you have any questions, please reply to me here, and I will be happy to help.

Regards,

Shannon