not able to log in after turning sso on

[Emma Hernandez]

I set up SSO and added 4 members to this policy.  When the members try to log in they get the following error message.

Sorry but we're having trouble signing you in

The signed-in user is blocked because they are not a direct member of a group with access

[Valerie Knapp · Accepted solution]

Hi @Emma Hernandez , thanks for your question. 

Have you confirmed that the users with this policy are members of a product access group? 

Were they logging in normally before you added them to the SSO policy? 

Best wishes

[Emma Hernandez]

Thanks so much.  This worked.

[Emma Hernandez]

yes they are part of the access group

[Valerie Knapp]

Hi @Emma Hernandez , I found a knowledgebase article about this https://confluence.atlassian.com/jirakb/user-cannot-log-into-atlassian-cloud-with-error-the-signed-in-user-is-blocked-1141983758.html 

Please can you check this out and see if it helps you. 

Best wishes