option to create linked incidents, not shown by a certain project

[victorfdezespada]

I have several projects in the cloud in which you can not create linked incidents, since the function does not appear, has been disabled in some way and I do not know how to activate it. 

Thanks for the help. It's very important

[Petter Gonçalves]

Hello Victor,

Have you checked if you have the permission to link issues in those projects?

To confirm it, you must ask a project administrator to navigate to project settings > Permission and check if your user is properly added to the Link Issues Permission:

[victorfdezespada]

Thanks, but, Yes, of course, the permissions are correct, hence I am surprised that this option does not appear.

[Petter Gonçalves]

Hello Victor,

Per your description, it seems the link option is not appearing only for some projects, but properly working on others. Is that right?

I'm aware of two possible ways to disable issue link:

1 - By Permission (As mentioned before, Project settings > Permissions)

2 - By disabling the Issue Linking on your entire site - Navigate to JIRA Settings > Issues > Issue Linking and click on Deactivate:

Can you please double-check if the Issue Linking is Turned ON and the Permission Scheme is properly configured for your user?

If this both configurations are OK, I believe that maybe you are facing a bug in your JIRA Application (e.g: JRASERVER-64339).

To investigate this last possibility, we will need to know what are the issue types and the Project type (Service Desk, Software, Core) you are using to reproduce this problem.