our team board does not open, page is blank

[Roi Mehalel]

whenever i'm trying to access my team board or backlog all i see is a blank page or a loader that is loading for infinity.

when checking network requests i see a failing one to this path:

gateway/api/engage-targeting/api/v2/user/cdd516f0-57ba-492c-a733-61540d7c7bf5/messages/jira-insights-onboarding-tour-base/start

and this is the response:

{"status":"Conflict","message":"User is not enrolled in message 'jira-insights-onboarding-tour-base'","errors":[]}

please suggest a solution.

[Dmitri Loburets]

Same for me (tried incognito, but didn't help)

The only solution I've found is to use Frebox

The errors from console (can not attach as a screenshot by some reason):

```

Uncaught TypeError: Cannot set properties of undefined (setting 'on')
at batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:1900:397
at br (<anonymous>:2054:76)
at Function.bu (<anonymous>:4578:37)
at batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:1900:354
at br (<anonymous>:2054:76)
at Function.bu (<anonymous>:4578:37)
at g._proxyMethods (batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:1900:306)
at new g (batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:1900:41)
at Object.<anonymous> (batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:1901:267)
at batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:1891:122
batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&feature-kirigami-wrm-require-client-rewrite=true&jag=true&jaguser=true&locale=en-US:5779 Uncaught TypeError: Cannot read properties of undefined (reading 'Libs')
at batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&feature-kirigami-wrm-require-client-rewrite=true&jag=true&jaguser=true&locale=en-US:5779:179
at l (batch.js?feature-kirigami-wrm-require-client-rewrite=true:6:2054)
at u (batch.js?feature-kirigami-wrm-require-client-rewrite=true:6:946)
at s (batch.js?feature-kirigami-wrm-require-client-rewrite=true:6:2334)
at window.require (batch.js?feature-kirigami-wrm-require-client-rewrite=true:9:200)
at batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&feature-kirigami-wrm-require-client-rewrite=true&jag=true&jaguser=true&locale=en-US:5779:4675
batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:2069 No jira-agile/rapid/deferred-resources-event-handler
t @ batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:2069
batch.js?feature-kirigami-wrm-require-client-rewrite=true:6 Uncaught Error: No jira-agile/rapid/deferred-resources-event-handler
at u (batch.js?feature-kirigami-wrm-require-client-rewrite=true:6:983)
at s (batch.js?feature-kirigami-wrm-require-client-rewrite=true:6:2334)
at batch.js?feature-kirigami-wrm-require-client-rewrite=true:6:755
at l.deferBatchParsingCompleteCallback (batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:4930:1076)
at batch.js?feature-kirigami-wrm-require-client-rewrite=true&locale=en-US:4930:431
at d (batch.js?feature-kirigami-wrm-require-client-rewrite=true:27:14462)
at Object.fireWith [as resolveWith] (batch.js?feature-kirigami-wrm-require-client-rewrite=true:27:15221)
at Object.<anonymous> (batch.js?feature-kirigami-wrm-require-client-rewrite=true:308:3081)
at Object.<anonymous> (batch.js?feature-kirigami-wrm-require-client-rewrite=true:283:598)
at d (batch.js?feature-kirigami-wrm-require-client-rewrite=true:27:14462)

```

[Cedric FAUCHER]

Same for me too on Chrome work fine with Firefox.

Environnent : Windows 10, Chrome 97.0.4692.71

[David Finkelstein]

Same for me