problems accessing a shared dashboard

[Melody Baughman]

UPDATE: I went ahead and changed the sharing permissions to public, so users don't have to be logged in and the same problem occurs when I test with a dummy account.

I have created a dashboard for our CBO and head of fundraising to view some information they need. I setup a group and added them to it and gave the group view permissions. Then I shared the dashboard to that group and sent them the link. 

Here's where the problem is: when they follow the link, they go to our service desk and not the dashboard. I've been researching to see if maybe there is a permissions problem, but I am getting no where. Does anyone have any recommendations or experience with this? It's important that we don't make the dashboard universally available or I would just do that.

Thanks!

[Chris Buzon]

They'll likely need a Service Desk License to see Service Desk Dashboards. Even as a JIRA admin I was unable to see any service desk specific dashboards until I granted myself a license to JSD.

[Melody Baughman]

@Chris Buzon  One of them has a service desk license, which is part of why I'm confused. 

[Melody Baughman]

@Chris Buzon  unfortunately this still isn't working, even after granting them licenses. 

[Marco Brundel]

Hi @Melody Baughman 

3 questions:

1. How's the link like, something like this (..../secure/Dashboard.jspa?selectPageId=12300)?
2. When one of the users search for the dashboard by Dashboard->Manage Dashboards, can he/she find it?
3. Do the affected users have a Jira license?

greetings, Marco

[Melody Baughman]

@Marco Brundel 

Thanks for following up. 

1. The link is the format you have above
2. /3 One user has a Jira license, but I haven't had a chance to see if he'll be able to navigate to the page using that connection. The other user does not have a license. Both of them just need viewing permission, which I thought was possible without a license.

Thanks!