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We are experiencing problems with the reception of emails arriving as tickets from the support@welldexintl.atlassian.net account.Please could you help us to check what is happening?
Hi @diana_lopez ,
here an usefult troubleshooting article for that https://confluence.atlassian.com/jirakb/how-to-troubleshoot-issues-with-the-email-channel-973489501.html
Hope this helps,
Fabio
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