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"Can't check compatibility" error when using Jira app after Jira Server Update to 8.10

burroz
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July 1, 2020

I can not login using the Jira Server App after updating the Jira Server from 8.4 to 8.10.

Before that, respectively with version 8.4, I had no problems using the App.

I could google for the following article but I do not understand what to do.

https://confluence.atlassian.com/jirakb/can-t-check-compatibility-error-in-the-jira-server-mobile-app-954244691.html

I do not understand what I need to do with my apache as my Jira is behind a apache proxying from port 80 on a domain to localhost:8080. As described earlier this was no problem with Jira 8.4.

Can someone point me to the right direction? Please ;-)

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Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 10, 2020

Hello, thanks for reaching out!

The issue you noticed with the "can't check compatability" error in the Jira mobile app with Jira Server 8.10 is actually a known bug with the most recent Server release. We're actively working to get it fixed. You can following along with the progress of the issue on our public Jira: JRASERVER-71217 

Luckily, there's also a documented workaround that you can apply to your Server right now:

The issue is related to a security fix and as a temporary solution this can be disabled by

  1. adding the dark feature flag jira.redirect.anonymous.404.errors.disabled, and,
  2. removing, if present, the dark feature flag jira.redirect.anonymous.404.errors.enabled

Cheers,
Daniel

burroz
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 10, 2020

Thanks for pointing out to the bug - the workaround woks for me for the moment.

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