"Default Cloud Mail Server" is missing from POP / IMAP and can't configure comment email replies

[Alisha Taubner]

We recently created a new Jira site by restoring a backup from a different site. Afterwards, we realised we could no longer add a comment to an issue via email reply. Upon investigation, we found our System > Incoming Mail settings had changed.

Our previous site POP / IMAP settings looked like this:

After the backup restore to the new site, the POP / IMAP settings now look like this:

 

I want to restore the "Default Cloud Mail Server" so I can use our jira@<your_instance>.atlassian.net to receive reply emails; however, there doesn't appear to be any straightforward way to configure this.

The only suggestion I can find to restore the "Default Cloud Mail Server" is the one on this ticket (https://jira.atlassian.com/browse/JRACLOUD-69083) indicating that I should manually re-add the mail server by using:

Host Name: Mailstore
Username: jira@<your_instance>.atlassian.net
Password: Any

Following those instructions, I was able to successfully create a new mail server called "Default Cloud Mail Server".

I then configured a Mail Handler following the instructions in this ticket (https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html).

If I test this configuration by replying to a ticket email notification (with jira@<your_instance>.atlassian.net in the to/cc/bcc field), I receive an automatic bounce response from bounce@atlassian.net and no comment is added to the ticket.

[Deborah Heller]

Hi Alisha,

I seem to have this issue as well. Did you have any success in getting your configuration updated?

deb