Given that you were on 7.0.1 and are upgrading to 7.10, I'm confident from your description that the Jira Software plugin did not load on start up. But why that is, I can't say yet. Looking at your $JIRAHOME/log/atlassian-jira.log would probably help us to understand why this failed to load. One reason could be that the upgrade of this plugin failed for some reason. If that happens, we should be able to see that in the logs. Another possible reason is that typically on an upgrade the setenv.sh file is usually overwritten in an upgrade.
This file contains the startup option for Jira such as Xmx values (the max heap size of Java), and upgrades tend to revert this to a default of 768m. That's usually fine for an initial install, but it's woefully inadequate for medium to large Jira installs.
But first I'd like to see your log file here to better understand the appropriate next steps.
I suspect that these steps will help resolve this, but I am still interested to see the logs first:
- Stop Jira
- Follow the Increasing Jira memory guide to bump the memory here. Might also help to consult the Jira sizing guide to pick an appropriate Xmx value and make sure your system can run this application well. If you're not sure, 1024m or 2048m should be good provided the system has 8-16GB of system memory.
- It's possible you have old plugin versions that could cause problems with loading this Jira Software plugin on start up. Navigate to $JIRAHOME/plugins/installed-plugins/ and move all the files in this directory to a temp folder outside the JIRAHOME directory
- It's possible there are other system plugins that could have been disabled on a database level, you can clear these with a command in SQL like this:
truncate table pluginstate;
- Start Jira
- Return to the Cog Icon -> Applications -> Versions and licenses. From this page you can then attempt to install the latest Jira Software plugin to your Jira site. If all goes well, you should then be typically prompted to reindex at which point you should have access to all the other Software features again.
If you followed these steps, you would also need to reinstall compatible versions of all your previous plugins. I'd recommend doing this via the UPM in Jira (Cog Icon -> Add-ons -> Find new add-ons). Using this method to install these plugins via our marketplace listing should help prevent an incompatible plugin version from being loaded in Jira.
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