"Service Project Customer – Portal Access" missing

[LynnG]

I cannot find "Service Project Customer – Portal Access" group in our Jira Cloud list of groups.

Is this normal?

[Walter Buggenhout]

Hi @LynnG,

Yes, that is perfectly normal. This portal access is not a group, it is a predefined setting that ensures customers can properly access your service desk portal. It is not something you can manage yourself; it's built in.

Hope this clarifies!