"View Workflow" not showing on some issues

[Melanie Rogers]

Some specific issues are not showing the "View Worfklow" in the issue transition drop down. I verified the permissions to View Workflow are correct. Please advise.

[Craig Nodwell]

Hi @Melanie Rogers it looks like you have a condition on the Transition that is currently blocking the transition.  This would indeed show the above.

[Nic Brough -Adaptavist-]

I think Melanie is talking about the option to see the workflow diagram, which should be beneath all the transitions in the menu (it's not a transition)

[Melanie Rogers]

There are restrictions. So just to understand, if you don't have permissions on the transition, View Workflow is also blocked? I thought View Workflow would be listed as global, i.e. on all issues no matter status.

I also updated the jira-config.properties to 0 and restarted JIRA hoping to clear up the issue.

[Craig Nodwell]

I'm just answering with what has been my experience.  If a condition is applied to a workflow transition and that condition is not met, then the show workflow gets hidden and the permissions dialog shows.

[Craig Nodwell]

Meet the condition and it will show the next transition and show workflow.

[Melanie Rogers]

That seems to restrict users who may need to understand the subsequent process steps.

If that is the correct answer then I'll pass it along to our leadership.