"identical" projects showing incomplete fields

[Donald McCaskill]

I have created and assigned the following schemes to 32 projects:

• Issue Type Scheme
• Workflow scheme
• Workflow using the Issue Type from the Issue type scheme
• Screen Scheme
  • One default
  • one for Bug type issues specifically
• Field configuration scheme
  • field configurations assigned to each issue type 
• Roles  - identical
• Permissions
  • Scheme - identical 
  • Issues - identical

out of 32 projects - all classic jira projects, none are next-gen, everything works as expected.  For 2 projects there is a field that in missing / not visible from the issue layout.

I have checked all of the project roles, permissions, security assignments - and I can't find where the difference is between all of the projects that show all of the fields, and the 2 that do not.  I've tried using Permission helper, but it does not get down tot he level of field visibility on an issue

Does anyone have any go-to advice for where else to look when tracking down why a field isn't showing up?  

[Ste Wright]

Hi @Donald McCaskill

What is the field which is missing? Is it a standard or custom field? And are you viewing the issues in classic view or the new issue view?

I mention the new issue view as whilst screens control which fields are available to an issue's view - it's the Issue Layout, set via each project's settings which decide which fields are hidden or not.

To view an Issue Layout:

1. Go to Project Settings > Issue Layout
2. Press Edit Layout next to the appropriate issue type's layout
3. Ensure the field isn't in the hidden fields panel to the right-hand side
4. Also, it's worth checking the field isn't in the "Hide When Empty" section on the left-hand panel - this means it will be on the issue view already, but if empty it'll be in the "Show X more fields" section on the right-hand list of fields when viewing an issue.

Let us know if this helps or if not - provide us more detail about the field.

Ste

[Donald McCaskill]

Hi @Ste Wright  

It is a custom field, all projects are using the classic view.   The issue layout for all issue types does have the field listed in the context fields, and not in the hide when empty section.  

I finally found the issue - the 2 projects that were missing the field were not added in the applicable contexts for the configuration scheme.  

Appreciate the help!