resolution field cannot be editted

[atish pradhan]

we want edit option for resolution field so that user can edit the resolution.

[Manon Soubies-Camy]

Hello @atish pradhan,

Removed thanks to Nic comment

There can be different reasons why the Resolution field changes automatically:

• If you're using a Kanban board, go the board settings and uncheck the "Set resolution" box - otherwise it will automatically be set to Done:

• If you're not using a Kanban board, I guess the Resolution field is set using a post-function, see this page.

Hope this helps,

- Manon

[Nic Brough -Adaptavist-]

Create transitions from "closed" back to "closed" (or whatever your "end status" are), and give those transitions screens which include the resolution field.

[Manon Soubies-Camy]

Answered too quickly and didn't think of that! Thanks for the correction.

[Nic Brough -Adaptavist-]

NO NO NO  -  Never put the resolution field on the edit screen.  This breaks your system because issues become closed while open.

[Sarah]

How do we remove it once added?  I don't seem to have it in my workflow, when i remove it from my fields it doesn't change the transition.

[Nic Brough -Adaptavist-]

Create transitions that have a "clear resolution field" post function on them.

[Sarah]

sorry, i'm a newbie, don't quiet undertand how to do that?

[Sarah]

Ok i've got it now.

My other question now is,

when i change the status of my cards to 'done' they are not being crossed off as completed.  I must of missed a auto transition?  How can I do this?

[Nic Brough -Adaptavist-]

To get them crossed out, you have to make the workflow set a value in the resolution field on the transition to done.  That needs a screen with the resolution on it, or a post-function to set it automatically (that's what the tick box in the original question does)

[atish pradhan]

we dont want it to change automatically