saved filter doesnt work in gadgets

[Josef Sigl]

saved filter doesnt work in gadgets "Pie Chart" and "Two Dimensional Filter Statistics".
All the permissions are correct configured. If i retrieve the query directly, I can see the correctly result. Whats wrong?

[Tim Kopperud]

Hi @Josef Sigl 

Just a rough suggestion, since I don't know what fields you are requestion in your gadgets, or the exact filter setup. I do see that you have a "non-standard" column layout in the lower image which gives me a hunch.  

Filters can be saved with customized column output. Have you checked that the filter is not saved with a column layout that doesn't include the fields requested in the gadgets?

TimK.

[Josef Sigl]

Hello Tim, no this doesn't solve the problem unfortunately. As you told, i've done the columns "assignee" and "project" to the filter - the same problem

Josef

[Tim Kopperud]

Can you attached an image of the gadget configuration?

TimK

[Josef Sigl]

The two gadgets contain the same filter query. As an admin, I see the result correctly!

The authorization (permissions) for group "AT_CPBS-IT" is set up correctly. Nevertheless, the users do not see the result.

The two gadgets contains the same filter query. As an admin, I see the result correctly.

The authorization (permissions) for group "AT_CPBS-IT" are set up correctly. Nevertheless, the users do not see the result.

[Tim Kopperud]

Hi @Josef Sigl 

Sorry, this was a  strange case. If...

1. the filter result image you attached with the columns in yellow are actually saved within the filter and not saved on My default or System
   
   
2. and other non-admin users sees the exact same result, including column setup, as you, when they executing the filter,

...I have currently no suggestion for a solution. I am sorry for this. I will inform you if I come up with something here. 

TimK.