search filter does not retrieve the list of issues assigned to a mailing list

[Darapu Rajesh Babu]

Search filter does not retrieve the list of issues assigned to a mailing list.

We are having issue with one of the mailing list only. The other mailing lists are working as fine.

Please help on this issue.

[Nic Brough -Adaptavist-]

What does "assigned to a mailing list" mean in JIRA terms? 

[Darapu Rajesh Babu]

When I search for issues with this JQL then it retrieves a list of issues.

JQL: assignee in (dl.FTO.techdesign.CAD)

But When I search for issues with this JQL then it retrieves no issues. But I have issues assigned to this below mentioned mailing list.

JQL: assignee in (dl.FTO.techdesign.DFM)

[Nic Brough -Adaptavist-]

Please allow me to paraphrase this back to see if I have understood it correctly:

You have two users with these two names.  I guess they are dummy users that point to "mailing lists", although that is not important, they're users as far as JIRA is concerned. 

JQL: assignee in (dl.FTO.techdesign.CAD)  returns a number of issues

JQL: assignee in (dl.FTO.techdesign.DFM)  returns no issues

Question - how do you know that the second JQL is incorrect?

[Darapu Rajesh Babu]

With the second mailing list I can assign issues. But in the search filter when I search for the issues assigned to dl.FTO.techdesign.DFM, it does not retrieve any results.

[Nic Brough -Adaptavist-]

User.  Not mailing list.  The assignee is a user.

So, can you point to an issue that shows assignee: dl.FTO.techdesign.DFM as the user ?  Using the plain issue view which would look like having the url https://yourjira/browse/XYZ-123

[Darapu Rajesh Babu]

Yes I can point to that issue having assignee as: dl.FTO.techdesign.DFM

[Nic Brough -Adaptavist-]

Ok, that means your indexing process is broken when you are re-assigning issues at least.

Could you

1. Try reassigning the issue to someone, check if the issue can be found with that user, then swap back to the broken one and search again. 
2. Watch the atlassian-jira.log file while you are doing those activities - any warnings or errors happening during the changes or searches?

[Darapu Rajesh Babu]

Thanks for your suggestion. It worked.