someone knows why the document generator is not working in xray?

[Cirley Salazar Florez]

At this point I need to download a template information of bugs in the document generator in xray, but it is not possible because it shows me the following message:

[Francisco Fonseca _Xray_]

Hi Cirley,

Please reach out to our Support team. They can help you find the root cause of the message, which could be due to various topics.

Best,Francisco

[Valerie Knapp]

Hey @Cirley Salazar Florez , thanks for your question. 

You are paying for the app of Xray so I would recommend to follow the advice of the error and open a ticket here https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira 

I also tagged Xray into this post in case anyone on here can help or has seen this message before. 

Best wishes