subscription suspended

[bhawani singh]

We are encountering a common problem:

Our account has been suspended abruptly, with no prior notification.

We promptly updated our payment information.

We've opened ticket CA-2693789, which is currently pending processing.

This situation is causing multiple projects for various clients to be put on hold until the issue is resolved.

This issue is causing a very negative customer experience, as many others have already mentioned. Is anyone at Atlassian planning to make improvements to prevent such situations in the future? It appears that this could be easily avoided with some advance notice to users, and it is incredibly frustrating.

[Mirek · Accepted solution]

Hi @bhawani singh 

It looks like a month ago you had a similar problem which was overall raised with same description (just different ticket) and overall Atlassian I guess helped you directly with this after creating a case..

https://community.atlassian.com/t5/Jira-questions/Jira-Software-Subscription-has-been-disabled/qaq-p/2500944

Not quite sure what is the reason to rise the post on Community again.. Is there anything else that you are not aware related to the process of payment, subscription and suspension?