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the priority doesn’t seem to be working on the request. Urgency as critical cannot be a Low priority

Namrata S Dyaganatti August 21, 2023

the priority doesn’t seem to be working on the request. Urgency as critical cannot be a Low priority.

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Max Foerster - K15t
Community Champion
August 21, 2023

Hey @Namrata S Dyaganatti, welcome to the community!

Can you explain what is not working about your priority? Are you referring to the order of the options? If yes, priorities can be sorted in the global configuration. If your order seems messed up, that is the first place I'd check. :)

Best, Max

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