tickets SLA

[naxevatech_com]

We have tickets priority like, highest, high, low, lowest..

what is SLA in terms of hours or days for each of the above..

[Anastasiia Kozaruk _SaaSJet_]

Hi, @naxevatech_com 

You can use SLA Time and Report to set goals that you will fit as you think. If you need ideas, read short use cases in the documentation.

Observe for a while what the results will be based on the settings. This way, you can find the right SLA timing and configurations for your projects.

I hope you find this answer handy. Anyway, the add-on is available on the Marketplace with a 30-day trial.

[Nic Brough -Adaptavist-]

That's something for your organisation to decide.  You'll find it varies by product, team, customer and so-on.