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unable to create a ticket.

Robert Laue
Contributor
January 21, 2021

When we try to open a ticket we see the following:

Some issue types are unavailable due to incompatible field configuration and/or workflow associations.

Then after we try to create it we see the following:
Get the following errors: We couldn't create the issue. Copy your content, then try creating again.

 

System status shows everything good.  Are you having issues? 

 

 

5 answers

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1 vote
Answer accepted
Wildey, Joseph
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January 21, 2021

We just started seeing the same issue as well. As a workaround, I was able to create a new story by cloning.

Robert Laue
Contributor
January 21, 2021

Thanks for confirming that it's just not us. 

0 votes
Answer accepted
John Funk
Community Champion
January 22, 2021

Hi Robert (and all)

This popped up on the Atlassian status page for Jira as a problem earlier. When this happens in the future, you can check the status here:

https://jira-software.status.atlassian.com/

Robert Laue
Contributor
January 24, 2021

Thanks, I was aware of this page.  At the time of the issue, the status page was reporting no issues.  However, there were many reported issue on downdetector.

    

My original post stated I went to the status page.  

0 votes
Answer accepted
Bo Bell
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January 21, 2021

Also having this issue, and cloning (the development issue) didn't work.

0 votes
Answer accepted
Robert Laue
Contributor
January 21, 2021

Status page has been updated 
jira-software.status.atlassian.com/#

0 votes
Answer accepted
Tiffany Tolman
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January 21, 2021

Yes we are experiencing the same issue.

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