unable to “tag” people in Jira

[Haroon Habibi]

What is the reason and why I am unable to “tag” people in Jira?

[Robert Wen_Cprime_]

Hello @Haroon Habibi .

You should probably check to see if you're in a group that has Browse Users and Groups global permission.

[Haroon Habibi]

@Robert Wen_Cprime_ please write me the steps or guide me how to resolve this? thank you!

[Robert Wen_Cprime_]

So, for this I refer to a previous Community post: https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-tag-people-in-Jira-comments/qaq-p/2107503

Which pointed to this Knowledgeable article: https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html

Note: You have to be a Jira Administrator (Jira Project Administrator is not enough) to be able to do this.

Good luck!