using $issue.priority.name in email subject

[Robin DiNunzio]

I have a post-function set up in my workflow to generate an email under a certain set of conditions. The subject of the email includes '$issue.priority.name'. When I click Preview, the subject appears to be formatted perfectly, for example:

Subject

Escalated Professional Services Issue: Medium / One Month

But actual emails being delivered to my inbox are not displaying the subject as it did in the preview. This is what I'm seeing:

Subject

Escalated Professional Services Issue:

Does anyone know why 'priority' is missing? Thanks.

[Deleted user · Accepted solution]

Is the issue used in the Preview and Actual the same? Maybe the actual email really does not have the priority set.

[Robin DiNunzio]

I just checked, and the issues coming through do indeed have the priority field populated.

[Deleted user]

Can you check on the server side logs to see if there are any hints? It might be the special characters or something else. Wild guess for now.

[Robin DiNunzio]

I was able to fix this issue by removing the { } around the field, which I didn't post in my question. Sorry about that.

{$issue.priority.name} was displaying correctly in preview, but not in the actual email. By removing the brackets, it solved the issue. 

[Deleted user]

So it is the special characters after all.

[Robin DiNunzio]

Yes! Thanks so much, Gabrielle.

[Deleted user]

Glad to have helped!