want an Automation through mail

[Vivek Challa]

When ticket is created today... and the ticket is in open state...
If the status is not changed to in progress with in 24hrs which is 1day ... I should get email notified
 For example when Monday ticket is created I should get email by Tuesday...
 If ticker is created on Friday it should vomit Saturday and Sunday and it should send email on Monday
 Means sat and sun is non working days

[Mark Segall · Accepted solution]

Hi @Vivek Challa - You could do something like this:

• SCHEDULED (Monday, Tuesday, Wednesday, Thursday, Friday) at some time in the morning with JQL Unchecked
• ACTION: Lookup Issues 

  • Created >= startOfDay(-1) AND Status = OPEN

• ACTION: Email
  Body would look something like this

  • {{#lookupIssues}}
    <ul>
       <li>{{key}}: {{summary}}</li>
    </ul>
    {{/}}

Note - This will give you anything that was created more than 1 day ago and status = "OPEN".  So, you'll continue to get notified of issues that still haven't transitioned beyond 1 day.

[Bill Sheboy]

Hi @Vivek Challa 

You have posted multiple questions like this recently, asking the community to just write a rule for your needs, with no apparent attempt on your part to learn about rules or solve the problem yourself.

Please note this is a community of people with similar interests and offering to help each other.  It is not a free labor pool to implement requests upon demand.

If you regularly need rules to meet your team's needs I suggest learning about automation rules, and experimenting to improve the team's skills, or to hire an experienced Jira administrator to help your team.

Kind regards,
Bill