while creating issue an error is displayed like "account required "

[Venugopala Naidu]

when creating an issue

[Alexey Matveev]

Hello,

I suspect that you have the Account field from the Tempo Timesheets add-on. This field is set as required in the settings of the Tempo Timesheets add-on.

You should either change the settings in the Tempo Timesheets or add the Account field to the screen scheme for the Story issue type.

[Venugopala Naidu]

k let me check

[Nic Brough -Adaptavist-]

That suggests you probably have a custom field called "account" which you have flagged as mandatory, but not filled in when creating the issue (possibly because you have not put it on the create screen?)

[Venugopala Naidu]

but account custom field has no edit option

[Nic Brough -Adaptavist-]

The lock will not make it mandatory, that's not the place fields are made mandatory.

1. Check the field configuration for the project and issue type
2. Check Alexey's answer!