why is that fail to create a site name?

[XU]

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 359d9bb773a245aca67b73ed501946b7)

[Yong Yang · Accepted solution]

Hi @ANNA XU 

Welcome to our Community,

Are you changing the existing site's name? Or creating another new site? Please provide more context if this question still exists.

Thanks,
YY哥

[XU]

I'm creating a new site.I just registered today.Fail to have the URL.

[Yong Yang]

In which step, you had that message then? 10人免费 | Jira Cloud 开箱

[XU]

Are you Chinese？After I registered by Microsoft account.The website promote me to fill a site name.When I typed in my site name it just failed，and it promote like'Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: dbb318359545425d85068c4bf4d6cea2)' .

[XU]

prompt,提示，not promote,sorry

[Yong Yang]

This issue is caused by Chinese network, which has blocked the site register journey.

[XU]

done！thank u very much！it a problem about vpn！

[tao liang]

Hi, how did you fix it? I'm facing the same problem

[Yong Yang]

I helped her. contact me with wechat @tao liang 

[Yong Yang]

Reason:

The network in mainland China is blocking us from registering a new site. 

[qiokio]

How to contact with you?I'm facing the same problem

[Yong Yang]

my wechat is craigyoung1985 @qiokio