zephyr steps export bug

[Виктория]

how can i fix bug when i export zephyr steps - steps fields are empty.
api is ok

[Aron Gombas _Midori_]

Follow this section: https://www.midori-global.com/products/better-excel-exporter-for-jira/data-center/documentation/integrations/zephyr#configuring-the-zephyr-squad-rest-api-access

If you are 100% sure that your API access is configured properly, then pay extra attention to the parapgraph starting with "Finally, the following section describes a confusing situation when all REST API calls result in "Server returned HTTP response code: 403" or "401" errors."

[Alex Koxaras _Relational_]

Ηι @Виктория 

I would contact smartbear's support directly https://support.smartbear.com/zephyr-squad/message/

[Aron Gombas _Midori_]

Note that the feature mentioned in the question is not a built-in Zephyr feature, but an integration between Zephyr and the Better Excel Exporter app.

I am a maintainer of the integration, and provided links for the resolution in my answer.

[Alex Koxaras _Relational_]

Good catch then @Aron Gombas _Midori_ !