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Senior Application Support Engineer Atlassian- Krakow, Poland

Senior Application Support Engineer

As Senior Application Support Engineer, you will belong to a team of motivated, driven and fun ICT professionals within a well established, growing organisation. You get a chance to help define the organisational structure for over 500 projects, 3,000+ users, and more than 2200 employees. This is an opportunity to mature the organisation through cooperation with other departments at Backbase.

What you'll do

  • Supporting the Atlassian suite of products used by Backbase;
  • Build New/Support Existing external automation using Workato;
  • Defining processes in close collaboration with other departments (e.g. Customer Success, R&D, Support etc.);
  • Developing automations, integrations, scripting & programming;
  • CSV Import, Data Migration (Cloud to Cloud, Cloud to Server);
  • Extensive work on add-ons such as EazyBi and Jira Automation etc;
  • Being the resident expert on Atlassian suite products, you leverage your application engineering experience on medium/high-complexity problems involving other platforms such as Google Workspace, BambooHR, Zendesk, Salesforce etc;
  • Application integration making use of, but not limited to, API calls between Backbase used applications whether in-house or off-the-shelf (such as Google Workspaces, MS Azure);
  • Auditing of access permissions and usage;
  • Invoking best practices on how to configure and use Jira/Confluence;
  • Providing day-to-day support for projects used across the business;
  • Investigating requests for plug-ins, extensions and custom script development;
  • Creating highly efficient, easy-to-use and descriptive Jira dashboards and filters;
  • Advising the organisation and providing strategic insight for new applications.

Who you are

  • 5+ years of experience with administering Atlassian products;
  • A degree or professional recognition in a relevant discipline, and/or industry-recognised training and certifications (ACP-100/120 Jira Administrator, ACP-200, etc.), and/or equivalent experience. Cloud certification is preferred but Data Center certification is also a plus;
  • English language, written and spoken.
  • Already based in Kraków
  • Ready to come to the office twice per week

Competencies / skills

  • Functional/technical skills;
  • Expert knowledge of the Atlassian Cloud Suite (Jira Software, Jira Service Management, Confluence);
  • Integration Platform as a Service (IPaaS) experience is a must (preferably Workato, but experience with Mulesoft, Azure Logic Apps is a plus);
  • Workflow automation (Jira Automation, Workflow post functions and validators, Jira Misc Workflow Extensions);
  • Working knowledge of data querying and some scripting ;experience (SQL, bash, python, google apps script, powershell, Excel VLookup etc);
  • Ability to solve complex, functional and analytical problems while keeping all stakeholders satisfied;
  • Ability to develop on-the-fly custom solutions to satisfy the needs of a single project;
  • Ability to listen to concerns and recommend pragmatic resolutions;
  • Ability to conceptualise project development processes;
  • Ability to manage and progress on multiple open projects, tasks, and tickets, while accommodating walk-up requests from colleagues;
  • Thoughtful reasoning and careful decision-making abilities, ensuring that processes are followed and security is maintained; ● while offering the maximum level of service to end-users
  • Experience with Jamf, PowerBI or Terraform (Extra awesome, but not a must);

Apply using this link: https://grnh.se/c9c6d5151us

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