Introducing 99.95% Reliability SLAs for Loom

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Hello Atlassian Community!

We're excited to announce an enhancement to Loom service reliability commitments with the introduction of 99.95% Reliability SLAs for Loom Enterprise and 99.9% for Loom Business + AI editions effective April 1, 2025.

This is a key part of our team’s mission to empower effective communication at work and ensures Loom is in alignment with Atlassian’s reliability commitment for enterprise products.

See Atlassian’s Service Level Agreement for more details on our service level commitments. Learn more to submit a service credit request.

Interested in exploring Loom for your team? Are back-to-back meetings and endless threads slowing you down? Loom’s AI-powered video communication tools are designed to reduce unproductive calls, allowing you to focus more and complete projects faster.

Comment on this post, and a team member can help you get started!