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Multiple accounts. Confused on how to figure out who's linked where and how to simplify

Peter Trauth October 24, 2025

It's frustrating. I've spent so many hours seemingly going in circles, trying to figure out how to just delete what I don't need and start over with a simple account for a two person team. It seems like depending on what window I look at and which account I log into, I see a few different versions of users, admins, access, and functions. I seemingly have a duplicate of my own user, but cannot see the email address of the duplicate user due to restrictions on the duplicate. My second account had three users, but I deleted myself, so now it's just a workspace with two users, neither of which are me, and one of them isn't with our company anymore. I don't have access to that one anymore and there's no need to keep that one because I've moved all of our content to the new one. I'd like to delete that second account just to clean things up and reduce confusion. I really feel like I need to talk with someone at Atlassian, but having a hard time finding a path to a support agent. Any help is greatly appreciated.

 

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Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 24, 2025

Hi Peter,

 

Please get in touch with our support team by click the question mark button on the bottom right hand corner of your Loom account. They will be able to assist you!

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