No audio of recording plays though audio recorded because transcript and audio waves exist.

[Martha Bailey]

I use the Loom desktop app and recently the audio does not playback after recorded.  I can see the transcript of the recording and I can see the sound waves, so the audio was recorded but it will not play.  I had trouble with this last year and it fixed itself when I switched computers.  Now, this year, I switched computers to a new computer.  It worked for about a month, but now it most often does not record the audio.  Any ideas what is wrong?  

[Brittany Soinski]

Hey Martha,

Are you referring to microphone audio (speaking) or computer audio (sounds from your computer)? 

If you want to record computer audio, be sure to enable capture internal audio. 

If you believe there might be some sort of bug, please get in touch with our support team by click the question mark button on the bottom right hand corner of your Loom account. They will be able to assist you!