Where are the Embedded Loom Videos Stored?

[Mike]

I tested creating a Loom video directly from within Confluence.

I then embedded the video on the Confluence page I created the video

The video also appeared in my personal Loom Library.

I could also share this video with my company Loom Library. 

I then deleted the video in loom and the embedded video continued to exist in Confluence.

All the evidence points to the video essentially being stored along with the Confluence (taxonomied) Pages... which is quite useful from a company point-of-view.

Can you confirm that embedded videos are stored locally and will continue to do so (i.e. this is not some unplanned blip)?

[Brittany Soinski · Accepted solution]

Hi Mike 👋

Loom videos are not stored locally. Here's a page with detailed information on data storage. As Robert mentioned, deleting a video should result in a 404 error where the video was embedded in Confluence. 

I'd love to connect you with Loom's support team so that we can further investigate. To get in touch, simply click on the question mark button in the bottom right corner of your Loom account.

[Mike]

Thanks for your replies.

I’ve tried to rerun the test.

I created and embedded the video from within confluence, then switched to Loom and couldn’t see the video at all in personal or team workspaces.

I went back to the Confluence page and selected the option of watch the video in Loom… and from there (inside Loom) shared the video with my team workspace. I could see the video there, in Loom now, but not in my personal workspace.

I then permanently deleted the video from the team’s workspace.

I returned to confluence and saved the page

… and got a 404 video error... as per Robert.

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On a hunch I repeated the experiment… but when I returned to the Confluence page after deleting the video in Loom, I didn’t save the Confluence page, I'd left it in edit mode. I assume there is a temporary storage of the video at this point because the video can still be repeatedly played (at least, if you stay on the Confluence page).

This is probably how I obtained the results relating to my original post.

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I recorded a new video in the confluence page.

Saved (updated) the page.

I couldn't locate the video in Loom (personal or workspace), although I could force that if I were to watch the video in the Loom system, then press ‘share’.

But this doesn’t occur by default. I am unsure if I have some settings that are excluding the video thumbnail from being shown in my Loom system. Although what I see (in settings) seems fine in that the settings says any videos recorded will default save to (company) workspace.

If, within the confluence page I click the video option to ‘watch in loom’… I am transferred to Loom and can watch the video there, but I’m not sure, at this point, where this video is actually stored because I can’t see the video listed in any space accessible to me in Loom.

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From within the Loom system I clicked on the question mark (bottom right of screen), as you suggested).

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The AI assistant maintained that the video would be stored in the default workspace mentioned.

When I look more closely in settings I see I have access to (Company) workspace and the default save location was (company) workspace. There appear to be two very similar named workspaces (which probably needs to be corrected - and I will discuss with admin).

With the knowledge of the other very similarly names workspace I was able to locate the stored video in Loom.

Thank you for your help!

[Robert Hean · Accepted solution]

Just ran a test and I can't replicate your results :(  I recorded the loom directly in Confluence, then went into Loom and deleted it.

The frame still exists on the page, however, a creepy 404 error appears instead of the video.

Tested on Loom/Confluence free tier:

1. Make a page
2. click the loom icon in bottom right
3. record something
4. publish page
5. go to loom
6. delete video
7. return to confluence

Also tried

1. sharing the video before deleting
2. not publishing the page before deleting

Any combination of the above resulted in this: